Privacy Policy
NUXFORM LIMITED - Privacy NOTICE BACKGROUND: Nuxform Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, nuxform.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account”
means an account required to access and/or use certain areas and features of Our Site;
“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 15, below; and
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2. Information About Us
Our Site is owned and operated by Nu-xform Limited, a limited company registered in England under company number 13903522. Registered address: Nu-xform Ltd, Eastside Stables, Compton Estate, Compton Place Road, Eastbourne, BN21 1EB
Representative: Kevin Brownell
Email address: hello@nuxform.com
Telephone number: +44 (0) 1323 928230
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
5. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in Part 16.
b) The right to access the personal data we hold about you. Part 14 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 16 to find out more.
d) The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that we hold. Please contact Us using the details in Part 16 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to Us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to Us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 16.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep Us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourselves, however, so please contact Us first, using the details in Part 16.
6. What Data Do You Collect and How?
Depending upon your use of Our Site, we may collect and hold some or all the personal data set out in the table below, using the methods also set out in the table. Please also see Part 15 for more information about Our use of Cookies and similar technologies and Our Cookie Policy.
| Data Collected | How We Collect the Data |
|---|---|
| Identity Information including name, title, and date of birth. | Collected from a customer’s direct input on our site. |
| Contact information including address, email address, and telephone number. | Collected from a customer’s direct input on our site. |
| Payment information including card details, bank account name and numbers. | Collected from a customer’s direct input on our site, by a third-party company. This data is not stored on any of our servers. |
| Technical information including IP address, browser type and version, operating system and timezone. | Collected by Us. We use this to check sources and monitor for fraud or misuse. Also collected by Google. |
| Data from third parties including data collected, technical information, contact information, and profile information. | Please see further information on data collection from third parties in our Cookies Policy |
7. How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and Our lawful bases for doing so:
| What we Do | What Data we Use | Our Lawful Basis |
|---|---|---|
| Providing and managing your access to Our Site. | Customer name, email address, and residential address. | Contract |
| Personalising and tailoring your experience on Our Site including understanding customer patterns, their needs, and services that they are interested in, we analyse browsing histories, customer demographics and market research information using google analytics. In this way, we identify customer groups or segments who display similar behavioural patterns. | Customer account data, e-mail address, browsing data, IP address, and geographical address, gender, ethnicity. | Legitimate Interests |
| Administering Our Site including monitoring how our website is used so that we can provide a personalised browsing experience, to help us improve the website. | Device information, IP address, analysis of website navigation via cookies event trackers, beacons, and other technologies. | Legitimate Interests |
| Administering Our business including calls to our customer service team, which are recorded to ensure a high level of customer service to our customers, to enable staff training and to manage complaints. In addition, we may contact you to engage with you on special offers regarding goods and services you may like. | Recordings of calls to our Customer service teams, candidates or client name, and account ID/ email. | Legitimate Interests |
| Supplying Our services to you including communicating with you about your account and managing payments for Our goods and/or services. | Contact details (company name, name, address, postcode, phone number), financial details (credit and debit card details etc), delivery address. | Contract |
| When we have a service message, we need to send you via email regarding your account, or informing you of any changes that might affect your account, our service to you or changes to terms and conditions. | Name and email address. | Legitimate Interests |
| When you make a request for goods and/or services on our website, we will use some of your personal data to carry out verification and anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity. | Name, billing and shipping address, email address, phone number, live domain names and payment information. | Legitimate Interest |
| We may use your data to establish or exercise our legal rights or to defend against any legal claims. | Identification data and other personal data that may be relevant to the specific legal claim. | Legitimate Interest |
| When we process your information in response to you exercising your data subject rights. | Name, contact information, other information you have specifically requested. | Legal Obligation |
8. What we collect and why?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
⚫ Register online or place an order for any of our products or services.
⚫ Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
⚫ Sign up to our newsletter
⚫ Use or view our website via your browser's cookies.
Our Company collects your data so that we can:
⚫ Provide a service to you and or, manage your account.
⚫ Email / engage with you with special offers on other products and services we think you might like.
⚫ Invite you to events, online and in person that we feel maybe of interest to you.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you can always opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties (including Google Analytics). whose content appears on Our Site may use third-party Cookies, as detailed below in Part 15. Please refer to Part 13 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 16.
If we] need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us] to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
9. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Your personal data will therefore be kept in accordance with our Retention Policy.
10. How and Where Do You Store or Transfer My Personal Data?
Our Company securely stores your data in the cloud provided by a range of verified and approved sub processors who all comply to GDPR such as Google, Microsoft, Dropbox, etc. We undertake regular compliance checks with these providers to ensure continued compliance to GDPR.
We may store some or all your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:
We will use specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner’s Office.
Please contact us using the details below in Part 16 for further information about the data protection safeguards used by us when transferring your personal data to a third country.
The security of your personal data is essential to Us, and to protect your data, we take several important measures, including the following:
⚫ limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
⚫ procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
The lawful transfer mechanism of your personal data to countries that do not belong to the European Union and that have not been assessed as offering adequate levels of protection will be performed only:
⚫ after Standard Contractual Clauses have been put in place alongside any supplementary measures that are deemed necessary on a case-by-case basis;
⚫ for registration on the website or use of services on the website;
⚫ for the management of your requests.
11. Do You Share My Personal Data?
Your personal data will be processed by the internal staff of Nuxform Limited who have been specifically trained and authorised for this processing. In carrying out the processing for distribution of our products and managing our supply chain.
Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed for the way in which they manage personal data and may only use your data for the exact purposes that we specify in the contract with them.
The third parties in question belong to the following categories:
⚫ Companies such as payment service providers that help us to process your subscription payments.
⚫ Professional service providers, such as email delivery suppliers, IT software providers, marketing and research agencies, analytics companies and website hosts who help us to run our business,
⚫ Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
⚫ Governmental bodies and regulators to comply with our legal obligations.
Aggregated data that does not identify individuals is shared with internal teams, relevant service providers and brand partners for business planning purposes.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law, as described above in Part 10.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 10.
If we sell, transfer, or merge parts of Our business or assets, your personal data may be transferred to a third party. Any new owner of Our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Control My Personal Data?
1. In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails and marketing from Us which you may do by unsubscribing using Our contact details in Part 16).
2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
13. Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see Part 15 and Our Cookie Policy.
14. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 16.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.
15. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. we use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
| Name of Cookie Identifies unique visitors and tracks a visitor’s sessions on a site | Purpose | Strictly Necessary |
|---|---|---|
| ss_cpvisit | Identifies unique visitors and tracks a visitor’s sessions on a site | No |
| ss_cvt | Identifies unique visitors and tracks a visitor’s sessions on a site | No |
| SS_MATTR | This is an analytical and performance cookie which identifies unique visitors to our website and tracks their session | No |
| ss_cid | Identifies unique visitors and tracks a visitor’s sessions on a site | No |
| IR_PI | This is a targeting cookie used to track visitors from affiliate partners | No |
| SS_MID | This is an analytical and performance cookie which identifies unique visitors to our website and tracks their session | No |
| ss_cvisit | Identifies unique visitors and tracks a visitor’s sessions on a site | No |
| ss_cvr | Identifies unique visitors and tracks a visitor’s sessions on a site | No |
| ss_cookieAllowed | Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of Cookies | Yes |
| SS_ANALYTICS_ID | This is an analytical and performance cookie which identifies unique visitors to our website and tracks their session | No |
| crumb | Prevents cross-site request forgery (CSRF). | Yes |
| _gcl_aw | Created by google tag manager which is a first party cookie for conversion linker functionality | No |
| _ga | Distinguish users - 3rd party, Google, https://www.google.com/policies/privacy/ | No |
| _gac_UA-91901-13 | set by google ad services | Yes |
| _gcl_au | set by google ad services | Yes |
| _gid | This is a performance cookie which helps us monitor how are website is used | No |
| _pin_unauth | Marketing/Tracking | No |
| _fbp | Is used to distinguish and keep track of your unique use | No |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | No |
| LPVID | Live Person visitor ID | Yes |
| _derived_epik | This is a functionality cookie used to identify and store a visitor’s setting preferences | Yes |
| _delighted_web | We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals | No |
| cmapi_gtm_bl | This cookie is used to help ensure the Website sets cookies in accordance with the choices you have made on the Cookie Consent Manager. | Yes |
| cmapi_cookie_privacy | This cookie is used to help ensure the Website sets cookies in accordance with the choices you have made on the Cookie Consent Manager. | Yes |
| notice_gdpr_prefs | This cookie indicates the choices you have made on the Cookie Consent Manage | Yes |
| notice_preferences | Manages cookie load and visitor’s cookie preferences | Yes |
| __zlcmid | To allow our live chat tool to work across multiple pages of our website | No |
| _gac_UA-91901-13 | set by google ad services | Yes |
Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it.
The analytics services used by Our Site uses Cookies to gather the required information. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics services used by Our Site uses the following Cookies that may be placed on your computer or device from learn.nuxform.com:
| Vendor | Name of Cookie | Purpose | Strictly Necessary |
|---|---|---|---|
| .google.com | SAPISID | HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube. | No |
| .google.com | _GRECAPTCHA | a complete snapshot of the user's browser window at that moment in time will be capture | No |
| .google.com | SID | These cookies are used by Google to display personalized advertisements on Google sites, based on recent searches and previous interactions. | No |
| .google.com | SIDCC | Expanding insights into customers’ website behaviour. Here we link a unique customer number for cross-device insights and CRM data. | No |
| .google.com | __Secure-3PSIDCC | Google uses this cookie for security. It contains digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. This cookie allows google to block many types of attack, such as attempts to steal the content of forms that you complete on web pages. 2 years. SIDCC. | Yes |
| .google.com | __Secure-3PAPISID | Google uses this cookie for security. It contains digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. This cookie allows google to block many types of attack, such as attempts to steal the content of forms that you complete on web pages. 2 years. SIDCC. | Yes |
| .google.com | APISID | Google Maps | No |
| .google.com | __Secure-3PSID | Google uses this cookie for security. It contains digitally signed and encrypted records of a user's Google account ID and most recent sign-in time. This cookie allows google to block many types of attack, such as attempts to steal the content of forms that you complete on web pages. 2 years. SIDCC. | Yes |
| .google.com | HSID | HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube. | No |
| .google.com | SSID | HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube. | No |
| .nuxform.com | _gid | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. | No |
| www.google.com | UULE | visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these Cookies we will not be able to include your visit in our statistics. | No |
| www.google.com | OTZ | is a cookie used by Google Analytics that provides an aggregate analysis of Website visitors. | No |
| .google.com | NID | The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English) | Yes |
| .google.com | OGPC | These cookies are installed by Google Maps (Google Maps) to display the search on the map. | No |
| .google.com | 1P_JAR | Google uses these cookies, based on recent searches and interactions, to customise ads on Google websites. | No |
| .google.com | CONSENT | Google has introduced Consent Mode to offer websites and advertisers more flexibility when using Google products together with cookie banners and consent management sites | No |
| .google.com | SEARCH_SAMESITE | This cookie is used to prevent the browser from sending this cookie along with cross-site requests | No |
| .nuxform.com | _delighted_we | This helps us to provide you with a good experience when you browse one of our websites and also allows us to improve our sites | No |
| .nuxform.com | _fbp | Facebook pixel installed on a website, and the pixel uses first-party cookies, the pixel automatically saves a unique identifier to an _fbp cookie for the website domain if one does not already exist | No |
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. In addition, Our Site uses analytics services provided by, Google Analytics which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.
16. How Do I Contact You?
To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: hello@nuxform.com
Telephone number: +44 (0) 1323 928230
Postal Address: Nu-xform Ltd, Eastside Stables, Compton Estate, Compton Place Road, Eastbourne, BN21 1EB
17. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. we recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated in December 2022.